Returns & Refunds Information

Please refer to our comprehensive Terms and Conditions for further information governing transactions on this website.

1. Cancellations of orders is subject to the discretion of Soaposh. Please notify by email to info@soaposh.com prior to dispatch. Authorised cancellations accepted before the dispatch of tangible goods or completion of electronic services will be subject to a transaction fee reduction upon refund.
2. If you identify any missing items or damage in carrier deliveries and/or information or errors in electronic deliveries; you must inform us in writing within seven days of delivery, as determined by our contracted carrier. Subject to the provision that the package was expediently moved out of any unsuitable elements or ambient temperatures, Soaposh will, at our discretion, repair, replace or refund the Goods or part thereof providing any defect has not been caused by misuse, negligence or damage after delivery.
3. Any refunds for the return of tangible Goods will be only authorised at the discretion of Soaposh and may be subject to a restocking fee and transaction fee deduction. No refund will be available where any Goods have been opened or tampered with as these will have to be destroyed. In the event of a return being authorised in writing by Soaposh, you will be responsible for the costs of both sets of carriage. The return will be required to be sent using an insured and trackable service with any refund made available after the returned Goods have been inspected.
4. Any refunds for provision of electronic Goods and Services including Cosmetic assessment products will not be permitted under any circumstance. Soaposh retains the right to reconsider this at their discretion on an individual basis after calculating for any work which may have been undertaken in order to meet the obligations to provide the Goods or Service.
5. Refunds for out of stock items where a shipment is made to prevent any ongoing hold up in completing the order; will be made at a time and day of our choosing for administration purposes.
6. Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.