FAQs

Soaposh is a family run business consisting of two generations. We have been in the soap/cosmetics supplies industry since 2007.

You can email us at info@soaposh.com or telephone the warehouse on 01752 840873. For assessments, please contact soaposh.assessments@gmail.com or telephone 01443 260077

(Please leave a message including a phone number if there is no
answer.)

Although many of our ingredients are ‘vegan friendly’; we do supply animal by-product ingredients such as goatmilk powder or beeswax. While we ensure quality processing practices to avoid cross-contamination, we are not a vegan supplies company.

No. As per EU Directive 76/768/EEC and the EU Cosmetics Regulation 1223/2009, none of our products for use as ingredients in the preparation of cosmetics are tested on animals.

As a company, Soaposh supplies ingredients to cosmetic manufacturers on a Business to Business basis. As we are not a retail platform, the Consumer Regulation does not apply for cancellations and refunds or returns. Our full terms and conditions can be found on Terms & Conditions.

This can vary depending on seasonal periods when it may be particularly busy but we will always endeavour to dispatch your order as quickly as possible. Once dispatched, a 24 hour service is generally used.

Yes. All our ingredients will have batch number labelling for use in your records.

Our supporting documents are available for download from the product description page of each ingredient. Where there is a missing document, please email info@soaposh.com.

These will be on the product label and also on the MSDS available on the website.

Soaposh is primarily a supplier of ingredients to the craft/artisan sector of the cosmetic industry. As such, we provide the necessary SDS, Allergen statement and IFRA for our fragrance oils and, as time has allowed, we have started to introduce CLP for oils when used in a non-hazardous base e.g. wax. Please seek suitable advice from a company experienced with CLP requirements on whether your own product formulation qualifies as a non-hazardous base.

Absolutely not. We firmly believe in supporting our customer base to grow their own businesses by providing a reliable and comprehensive service at the best possible price point.

Soaposh were the first providers of the Flexi Assessment as a budget cost but highly usable cosmetic safety report to further support our small business customer base. Undercutting our customers to provide competing products would be against the ethos of our business model.

Soaposh has been established for over fifteen years.
We have a thorough understanding of the Cosmetic Regulations with many years of cosmetic crafting and formulating experience between our staff.

Over time, we have created and maintained long term business relationships for our ingredient supplies and safety assessment requirements. Despite many challenges over due to economy variables and, more recently, the pandemic; we have continued to grow and provide our customers with the best possible service. As a family run business; we look to the future and continued growth to further support our customers with their own businesses.

Yes. We have a general Facebook group called Soaposh Chat and a private Facebook group for our Soaposh Flexi Assessment customers. We also have Instagram.

Yes. We have a blog on our website that contains regularly updated offers, news and information.

You can contact our dedicated safety assessment support department by email to soaposh.assessments@gmail.com or by telephone on 01443260077 (please leave a message for your call to be returned if there is no answer)

Yes, we are always happy to help if needed. Please use the contact information above or via the Contact page.

Flexi reports are returned weekly, generally on Tuesdays.

A flexi report is a pre formulated/certified recipe with generally 8 fragrance options and a host of additions, colours, glitters, micas etc. allowing you to create a huge range of end products.

A Personal/bespoke Assessment is required for a product using your own formulation and choice of ingredients. For further information you can download our cosmetic safety assessment guidance here. We do offer both 8 and 16 variant versions.

This can vary depending on the time of year or periods of staff holidays – please contact soaposh.assessments@gmail.com for up to date time lines.

Yes. Our assessments are written to the requirements of the legislation in both the UK and the EU. EU and Irish Republic clients will need the additional toxicological annex.

This is your recipe; the section that includes all ingredients that are present in every version of your product. Our assessments allow up to ten ingredients in your base recipe.

A variation is basically your end product. This can contain the extra ingredients added to your base recipe to create each different outcome. The variation will usually contain ingredients such as colour, scent, botanicals etc. Our assessment costs include up to five additional ingredients per variation.

Yes, we can. There may be an admin fee applied to cover the extra time required.

Yes.

Yes, you can. Please contact soaposh.assessments@gmail.com to request a quote.

Yes, we do. Please contact soaposh.assessments@gmail.com to request a quote.

Yes, we do. If you are using a commercial base, then our regular eight or sixteen variation assessments can be used. Home produced emulsion products do need to follow a slightly different process.

Please email soaposh.assessments@gmail.com for further information and advice.

Yes, we can.

Please email our safety assessment service at  soaposh.assessments@gmail.com and we will be able to provide a quote for a bespoke report.

If the manufacturer is in the EU or Republic of Ireland and already has a safety assessment; they can name you as the Responsible Person for the UK and provide you with copies of their report and other documents for you to maintain that legal role within the UK.

We are unable to provide a report for imported products that do not already have a UK/EU safety assessment in place.

Yes, we can include any of these ingredients in cold or hot process soap assessments subject to any botanicals being from your own premises and confirmed free from any insecticides, pesticides or herbicides.

Our reports are for the general population. To market to a specific demographic such as children, we would require further information and a quotation can be provided to include them.

Please note that infant products (children under the age of three) legally require a separate and more in depth assessment and will require a quotation. Please contact soaposh.assessments@gmail.com for further information.

No. Our cosmetic assessments are for products being applied to healthy and unbroken skin only and cannot be marketed for use after any skin/tissue trauma.

Animal products fall outside of the remit of the Cosmetic Regulation. Therefore, generally an assessment is not required.

No. As these are a purely aromatic product with minimal incidental skin contact, they do not come under the remit of the Cosmetic Regulation. They should be packaged to CLP requirements.